02038296672 Mon-Fri 8am-8pm, Sat & Sun 9am-5pm



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Customer Service Team

If you have any queries, questions or would just rather talk to someone to discuss your policy, you can call the dedicated UK Customer Service Centre on +44 (0) 2038296672. Opening hours are Monday to Friday 8am – 8pm, Saturday and Sunday 9am – 5pm.

You can email the team on: enquiries@snowforecasttravelinsurance.co.uk

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Customer Services Department,
Snow-forecast Travel Insurance,
1 Tower View,
Kings Hill,
West Malling,
ME19 4UY


If you need to make a non-urgent medical claim or non-medical claim, please contact Snow-forecast travel insurance on: +44 (0) 2038296675

Alternatively, you can email : claims@tifgroup.co.uk

The Claims Department is available Monday – Friday 8am-8pm and 9am-1pm Saturdays.

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Travel Claims Facilities
PO Box 395
Monks Green Farm
Mangrove Lane
SG13 9JW

 Emergency Medical Assistance

If you, or another policyholder require emergency medical assistance, please contact the emergency assistance team on: +44 (0) 2038296674

Alternatively, you can email on: operations@emergencyassistance.co.uk

The Snow-forecast travel Insurance emergency medical assistance team are open 24/7, 365 days a year.