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Claims Information

Snow-Forecast Travel Insurance really hope that you don’t need to make a claim on your policy, but if the need arises, you are safe in the knowledge that the dedicated claims team will help you through the process from beginning to end.

Please ensure you follow our guidelines to ensure that your claim can be assessed as easily as possible.

In order to download a claim form please click here.

  • Ensure your writing is legible. The best way to do this is in black pen, using capital letters.
  • Provide as much information as possible! We don’t mind if you need to use extra sheets of paper.
  • If you are having to cancel, please ensure you download a claim form before contacting your Doctor for a medical certificate.
  • At the end of each section in your policy wording, there will be a list of what you need to do in relation to making a claim. Please ensure you include everything we require.
  • Always make sure to keep a copy of all claim documentation – just in case, it gets lost in the post. Better yet, if you are able to, send it in recorded delivery.

If you would rather receive one in the post, feel free to give Snow-Forecast Travel Insurance a call on +44 (0) 203 772 4992 and it will be sent in the post.


Turnaround time:


  • Letter responses: Within 5 working days of receipt.
  • Claim: Within 10-15 working days of a fully completed claim form.

If you are unsatisfied with the outcome of your claim please find more information on the complaints page